Author: Ruth Harland, Manager, Conference Services, Hospitality Services, Western University
Have you ever noticed how a small simple ripple starts very clear and precise and then continues to expand outward in an ever increasing circle with less distinct features until it becomes part of one larger pool with all edges blended and blurred?
Conferences have the same effect on us.
We recently had a conference in with several challenging requirements and great expectations. They had never held their event on a campus before and so it was going to be a learning curve for both of us. Of course, we wanted it to go well and they wanted their members to really enjoy the experience.
After all the planning and preparation, they arrived. The requests started almost immediately and the Conference team was on the run. For the next few days, a tremendous amount of time and people were dedicated to this group. Our Conference team was short staffed and tired and they could easily have become frustrated and annoyed, but then, the ripple effect happened.
The organizers were very appreciative of every effort made on their behalf and repeatedly told all members of the team. The staff worked harder and longer just to please them. Any glitches that came up were quickly identified and resolved. What could have been a long and discouraging week, turned out to be a positive and great experience.
And so, hopefully here is my ripple effect…..
Thank you for being part of our organization. I am better at what I do, in part because of your willingness to share your ideas and best practices. Your support is very much appreciated.conferenct team, ripple effect, service, Western University