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PRODID:-//Exware Solutions Inc.//ExSite v3.8//EN
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UID:ExSite-EvtCal-57-@cuccoa.org
DTSTAMP:20260313T013752
DTSTART:20250224T090000
DTEND:20250225T170000
SUMMARY:2025 Central Winter Regional Meeting
DESCRIPTION:We're pleased to announce that our 2025 Winter Regional Meeti
 ng will take place at both Carleton University and Algonquin College in 
 Ottawa.\n\n \n\n-- Meeting Location --\n\nFebruary 23, 2025\nOptional g
 roup dinner out – location TBD\n\nFebruary 24, 2025\nCarleton Universi
 ty\n1125 Colonel By Drive.\nOttawa, ON, K1S 5B6\n\nFebruary 25, 2025\nAl
 gonquin College\n1385 Woodroffe Ave.\nOttawa, ON K2G 1V8 \n\nFebruary 26
 , 2025\nOption for members to stay in Ottawa for CSAE’s Tete a Tete Co
 nference\nFree to register and attend – members must register on their
  own.\n\nOptional attendance at Ottawa Senators Game (vs. Winnipeg Jets)
  in evening (would be personal expense) \nDetails to come.\n\n \n\n-- A
 ccommodations --\n\nSandman Signature Ottawa Airport Hotel\n250 West Hun
 t Club Road, \nOttawa, ON K2E 0B7\nPhone: 1-613-216-7263\n  \n\nGroup 
 Name =  CUCCOA Central Winter Regional Meeting\nBlock Code =  2502CUC
 COA\nBlock ID = 507751\nBooking Dates = February 23rd to February 27th 
 2025\nRates =  $149\nCut-off Date = Reservations must be made prior t
 o January 23rd 2025, in order to receive the group rate. \n\nPlease a
 dvise call the reservation line at 1-800-SANDMAN (1-800-726-3626) and me
 ntion the Block ID or Group Name in order to receive the group rate.  
 \n\nBooking on online info:\n\n* Click on "Book Now" on our website http
 s://www.sandmanhotels.com/signature-ottawa-airport .\n\n* Proceed to the
  booking page.\n\n* Look for the option to "Add a code."\n\n* Select "We
 b group code"\n\n* Enter the block code: 2502CUCCOA and press enter.\n\n
 --   --\n\n-- Program --\n\nFebruary 24, 2025\nCarleton University\n\n8
 :30am     Bus departs hotel for Carleton University\n\n9:00am-10:00am
      Breakfast\n\n10:00am-10:45am     Keynote, Executive Director,
  Housing and Residence Life, Laura Storey\nLaura Storey (she/her) is the
  Executive Director, Housing and Residence Life at Carleton University. 
 Laura is a third generation settler of mixed British and Dutch descent c
 urrently working and living on the Algonquin territory. In addition to h
 er 20 years in the housing industry, Laura holds a M.Ed. in Higher Educa
 tion from OISE/UT. In her spare time, Laura coaches and plays Ultimate F
 risbee, most recently coaching the women’s team at the U20 World Champ
 ionships.\n\n10:45am-11:00am     Break\n\n11:00am-12:00pm     Sess
 ion: Enhancing Residence Desk Staff Training: Curricular Approach and As
 sessment\nPresenter: Bradley Martin, Manager, Residence Desk Operations,
  Carleton University\nIn this session, we will discuss how we have devel
 oped our student staff training at the Residence Desk at Carleton Univer
 sity to prepare our team for summer operations. We will delve into how w
 e have designed our training model with the Curricular Approach, and wha
 t different training strategies we use to ensure the training is as enga
 ging and educational as possible. As part of this conversation, we will 
 share ways that we empower our returning staff to be leaders during trai
 ning to showcase themselves as resources and role models. We will also d
 iscuss the importance of assessment and the role that it plays in helpin
 g us design and reshape training for the future.\n\n12:00pm-1:00pm    
   Lunch\n\n1:00pm-2:30pm     Winter Business Meeting & Continued Mem
 ber Discussions\n\n2:30pm-2:45pm     Break\n\n3:00pm-4:00pm     Ro
 und Table Discussions\n\n4:00pm-5:00pm     Campus Tour\n\n5:00pm   
   Free time (hangout in our Raven’s Roost Games Room)\n\n5:30/6:00  
    Dinner\n\n7:30pm     Bus back to hotel\n\n \nFebruary 25, 2025\
 nAlgonquin College\n\n8:30am     Bus departs hotel for Algonquin Coll
 ege\n\n9:00-9:45am     Breakfast\n\n9:45-10:45am      Tour of Algo
 nquin College’s Food Service Operations and followed by Q&A with Algon
 quin College’s Food & Conference Services General Manager Mary Baxter 
 and Wellness & Sustainability Coordinator Emma Herrington, RD.\n\n10:45a
 m-11:00     Break\n\n11:00-12:00pm     Incorporating Indigenous El
 ements into your Event + Activity\n\n12:00-1:00pm     Lunch \n\n1:00
 -2:00pm     Session: Our Journey Towards Improving Student Experience
  Through Feedback\nPresenter: Mara Lowery, Associate Director, Campus Se
 rvices, Algonquin College and David Hall, Marketing Manager, Campus Serv
 ices\nCustomer insights allow organizations to deliver a better experien
 ce. When your customers share feedback with you, they also expect you to
  listen, act and report back to them. Since implementing a formal in-hou
 se customer feedback program in 2014, Algonquin College Campus Services 
 has received more than 100,000 survey responses. Through the lens of our
  experience and examples, learn how Algonquin College Campus Services de
 veloped and has maintained an in-house feedback program for collecting, 
 analyzing, and reporting on feedback to drive continuous improvement. \
 n\n* Identify some key metrics you could measure, and how to incorporate
  these into annual goal setting\n\n* Understand more about practices for
  survey development and execution to increase survey responses\n\n* Lear
 n some methods for developing – or integrating -  a Customer Feedback
  Program on your campus\n\n2:00-2:15pm     Break\n\n2:15-3:45pm    
  Algonquin College Residence Tour & Session\nSession: Strength in Unity
 : Partnering with Municipalities for Homelessness and Emergency Housing 
 Solutions.\nPresenters:     Kale Brown,  Interim Director of Housing
  and Homelessness Services at the City of Ottawa\n     Erik van Dijk,
  Regional Sales & Conference Manager, Residence, Algonquin College\n\n4:
 00pm     Bus back to hotel from Algonquin College\n\nMembers on own f
 or dinner & activities\n\n \nFebruary 26, 2025\nTete a Tete & Ottawa Se
 nators Hockey Game\n\nOption for members to stay in Ottawa for CSAE’s 
 Tete a Tete Conference\nFree to register and attend – members must re
 gister on their own.\n\nOptional attendance at Ottawa Senators Game (vs.
  Winnipeg Jets) in evening (would be personal expense)\nTicket would be 
 personal expense. Approx $30-40. Please identify in conference registrat
 ion if you would like to attend.\n\n \n\n \n\n-- Travel Bursary --\n\n
 CUCCOA Central Region is pleased to offer 2 bursaries to cover the cost 
 of registration for members. \nIf you are interested, please contact th
 e Laura Dimic, Central Region Director at dimicl@algonquincollege.com 
 .\n\n \n\n-- CANCELLATION POLICY --\n\nUnless specifically stated on re
 gistration materials, the deadline to receive a refund less a $50 admini
 stration fee is 10 business days before the event.\n\nIf an attendee is 
 unable to attend the Conference based on serious illness or death (of se
 lf or a family member), a full refund may be granted. Proof of illness m
 ay be requested by the Board of Directors. Requestors shall submit the r
 equest in writing to the CUCCOA Office within 15 days of the start of th
 e event. No refund shall be granted for cancelled or missed flights and/
 or inclement weather.\n\nSubstitutions for person attending can be made 
 up to 72 hours prior to event without charge.\n\nCUCCOA regrets that ref
 unds will not be given for no-shows.\n\n \n\n-- Contact Us --\n\nCentra
 l Region Director:  Laura Dimic\ndimicl@algonquincollege.com\n\nRegistr
 ation - Association Manager: Carol Ford\n905-954-0102\ninquiries@cuccoa.
 org\n\n 
LOCATION:Algonquin College Food & Conference Services 
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