Get the Most Out of your CUCCOA Membership

Wednesday, January 22, 2025, at 1:00pm EST

In this Speaker Series Session, we will conduct a comprehensive overview of the member site, guiding members through a step by step to ensure they fully utilize the available databases and member benefits. We will delve into the extensive resources offered on the site, providing members with the knowledge and tools to maximize their membership experience. 

Facilitated by Richard MacIsaac, Regional Manager of Northern Ontario, Residence & Conference Centres and CUCCOA Director of Marketing.

Enhancing Guest Services Through Innovation

Wednesday, March 26, 2025 at 1:00pm EST

Join us for a Speaker Series Session focusing on leveraging technology to streamline and enhance guest services operations. In this interactive discussion, we'll explore innovative tools and strategies designed to optimize a 24-hour operation, catering to both guests and residents. From the convenience of QR codes for seamless access to parcel lockers ensuring secure package delivery, to the integration of digital screens throughout our guest's spaces, we'll delve into particular applications and real-world examples of how embracing technology can lead to greater efficiency and customer satisfaction. 

Facilitated by Tarun Grover, Manager of Front Desk & Guest Services, MacEwan University

CONTACT THE CUCCOA OFFICE FOR DETAILS ON HOW TO JOIN THESE SESSIONS! inquiries@cuccoa.org