2025 Central Winter Regional Meeting
9:00 AM Feb 24 - 5:00 PM Feb 25, 2025
We're pleased to announce that our 2025 Winter Regional Meeting will take place at both Carleton University and Algonquin College in Ottawa.
Meeting Location
February 23, 2025
Optional group dinner out – location TBD
February 24, 2025
Carleton University
1125 Colonel By Drive.
Ottawa, ON, K1S 5B6
February 25, 2025
Algonquin College
1385 Woodroffe Ave.
Ottawa, ON K2G 1V8
February 26, 2025
Option for members to stay in Ottawa for CSAE’s Tete a Tete Conference
Free to register and attend – members must register on their own.
Optional attendance at Ottawa Senators Game (vs. Winnipeg Jets) in evening (would be personal expense)
Details to come.
Accommodations
Sandman Signature Ottawa Airport Hotel
250 West Hunt Club Road,
Ottawa, ON K2E 0B7
Phone: 1-613-216-7263
Group Name = CUCCOA Central Winter Regional Meeting
Block Code = 2502CUCCOA
Block ID = 507751
Booking Dates = February 23rd to February 27th 2025
Rates = $149
Cut-off Date = Reservations must be made prior to January 23rd 2025, in order to receive the group rate.
Please advise call the reservation line at 1-800-SANDMAN (1-800-726-3626) and mention the Block ID or Group Name in order to receive the group rate.
Booking on online info:
- Click on "Book Now" on our website https://www.sandmanhotels.com/signature-ottawa-airport .
- Proceed to the booking page.
- Look for the option to "Add a code."
- Select "Web group code"
- Enter the block code: 2502CUCCOA and press enter.
Program
February 24, 2025
Carleton University
8:30am Bus departs hotel for Carleton University
9:00am-10:00am Breakfast
10:00am-10:45am Keynote, Executive Director, Housing and Residence Life, Laura Storey
Laura Storey (she/her) is the Executive Director, Housing and Residence Life at Carleton University. Laura is a third generation settler of mixed British and Dutch descent currently working and living on the Algonquin territory. In addition to her 20 years in the housing industry, Laura holds a M.Ed. in Higher Education from OISE/UT. In her spare time, Laura coaches and plays Ultimate Frisbee, most recently coaching the women’s team at the U20 World Championships.
10:45am-11:00am Break
11:00am-12:00pm Session: Enhancing Residence Desk Staff Training: Curricular Approach and Assessment
Presenter: Bradley Martin, Manager, Residence Desk Operations, Carleton University
In this session, we will discuss how we have developed our student staff training at the Residence Desk at Carleton University to prepare our team for summer operations. We will delve into how we have designed our training model with the Curricular Approach, and what different training strategies we use to ensure the training is as engaging and educational as possible. As part of this conversation, we will share ways that we empower our returning staff to be leaders during training to showcase themselves as resources and role models. We will also discuss the importance of assessment and the role that it plays in helping us design and reshape training for the future.
12:00pm-1:00pm Lunch
1:00pm-2:30pm Winter Business Meeting & Continued Member Discussions
2:30pm-2:45pm Break
3:00pm-4:00pm Round Table Discussions
4:00pm-5:00pm Campus Tour
5:00pm Free time (hangout in our Raven’s Roost Games Room)
5:30/6:00 Dinner
7:30pm Bus back to hotel
February 25, 2025
Algonquin College
8:30am Bus departs hotel for Algonquin College
9:00-9:45am Breakfast
9:45-10:45am Tour of Algonquin College’s Food Service Operations and followed by Q&A with Algonquin College’s Food & Conference Services General Manager Mary Baxter and Wellness & Sustainability Coordinator Emma Herrington, RD.
10:45am-11:00 Break
11:00-12:00pm Incorporating Indigenous Elements into your Event + Activity
12:00-1:00pm Lunch
1:00-2:00pm Session: Our Journey Towards Improving Student Experience Through Feedback
Presenter: Mara Lowery, Associate Director, Campus Services, Algonquin College and David Hall, Marketing Manager, Campus Services
Customer insights allow organizations to deliver a better experience. When your customers share feedback with you, they also expect you to listen, act and report back to them. Since implementing a formal in-house customer feedback program in 2014, Algonquin College Campus Services has received more than 100,000 survey responses. Through the lens of our experience and examples, learn how Algonquin College Campus Services developed and has maintained an in-house feedback program for collecting, analyzing, and reporting on feedback to drive continuous improvement.
- Identify some key metrics you could measure, and how to incorporate these into annual goal setting
- Understand more about practices for survey development and execution to increase survey responses
- Learn some methods for developing – or integrating - a Customer Feedback Program on your campus
2:00-2:15pm Break
2:15-3:45pm Algonquin College Residence Tour & Session
Session: Strength in Unity: Partnering with Municipalities for Homelessness and Emergency Housing Solutions.
Presenters: Kale Brown, Interim Director of Housing and Homelessness Services at the City of Ottawa
Erik van Dijk, Regional Sales & Conference Manager, Residence, Algonquin College
4:00pm Bus back to hotel from Algonquin College
Members on own for dinner & activities
February 26, 2025
Tete a Tete & Ottawa Senators Hockey Game
Option for members to stay in Ottawa for CSAE’s Tete a Tete Conference
Free to register and attend – members must register on their own.
Optional attendance at Ottawa Senators Game (vs. Winnipeg Jets) in evening (would be personal expense)
Ticket would be personal expense. Approx $30-40. Please identify in conference registration if you would like to attend.
Travel Bursary
CUCCOA Central Region is pleased to offer 2 bursaries to cover the cost of registration for members.
If you are interested, please contact the Laura Dimic, Central Region Director at dimicl@algonquincollege.com .
CANCELLATION POLICY
Unless specifically stated on registration materials, the deadline to receive a refund less a $50 administration fee is 10 business days before the event.
If an attendee is unable to attend the Conference based on serious illness or death (of self or a family member), a full refund may be granted. Proof of illness may be requested by the Board of Directors. Requestors shall submit the request in writing to the CUCCOA Office within 15 days of the start of the event. No refund shall be granted for cancelled or missed flights and/or inclement weather.
Substitutions for person attending can be made up to 72 hours prior to event without charge.
CUCCOA regrets that refunds will not be given for no-shows.
Contact Us
Central Region Director: Laura Dimic
dimicl@algonquincollege.com
Registration - Association Manager: Carol Ford
905-954-0102
inquiries@cuccoa.org
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Registration
Registration Cancellation:
Unless specifically stated on registration materials, the deadline to receive a refund less a $50 administration fee is 10 business days before the event.
If an attendee is unable to attend the Conference based on serious illness or death (of self or a family member), a full refund may be granted. Proof of illness may be requested by the Board of Directors. Requestors shall submit the request in writing to the CUCCOA Office within 15 days of the start of the event. No refund shall be granted for cancelled or missed flights and/or inclement weather.
Substitutions for person attending can be made up to 72 hours prior to event without charge.
CUCCOA regrets that refunds will not be given for no-shows.
In the case of extenuating circumstances (natural disasters, Acts of God, large-scale outages of essential utilities, volcanic eruptions, tsunamis, and other severe and abnormal weather events) that occur within 5 days of the conference, registrants will be refunded 50% of the registration fee.
In the case of declared emergencies (government-declared local or national emergencies, epidemics, pandemics, and public
TESTIMONIALS
CUCCOA is an excellent organization to become involved with to network and learn more about summer accommodations, event planning and campus conferencing. There is a wealth of knowledge in the organization.
Susan MacKenzie (Laurier)