Job Description / Duties

About the Role

Global Convention Services is seeking a client-focused Account Manager with excellent communication skills to join our team. This role will make an immediate impact to our organization by playing a critical role in building and maintaining long-term trusting relationships with our clients, being the main point of contact for our high-profile event space and convention center partner in downtown Calgary and providing leadership support to our operations team.

The Account Manager will report to the General Manager, Alberta from our Downtown Calgary location.

The Ideal Candidate

The ideal candidate will have a proven ability to proactively communicate with various clients, vendors and partners. They are customer service orientated and enjoy providing high-quality service at all times. They have an eye for detail and can prioritize multiple responsibilities. The ideal candidate will also have quality leadership skills, be a natural relationship builder and be flexible in taking on various responsibilities based on current departmental needs.

Qualifications / Required Skills

Key Responsibilities

Build, develop, and maintain strong client and building partner relationships through proactive and consistent communication ensuring project delivery and results are meeting expectations
Provide quotes, proposals, and solutions to potential and existing clients
Develop an understanding of the methods used to deliver our services to clients though liaising with Operations team
Manage customer expectations and provide exceptional customer service
Oversee revenue analysis, management, calculations, and reporting functions monthly
Provide leadership and oversee the operations team during event setup and execution
Executing operational tasks and other duties as required
Qualifications

Minimum 5 to 7 of proven successful account management experience
High-level customer service ability to handle clients and customers from different industries and backgrounds
Ability to prioritize among competing tasks
Natural relationship builder with integrity, reliability, and maturity
Proven ability to manage multiple projects at a time while paying strict attention to detail
Time management and multitasking skills to transition among client accounts easily
Excellent verbal, written, and digital communication skills
Previous experience with Ungerboeck considered an asset
Proficient in Microsoft Office Suite of products
Valid driver’s license, with access to a reliable vehicle
Ability to work evenings and weekends as required per events schedule
Completed post-secondary education in Business or Marketing or other related field considered an asset
Previous Project Management or Event Industry experience considered an asset

Contact Information

careers@globalconvention.ca

Employer Profile

Global Convention Services has evolved into one of Canada's largest full-service trade show and special event contractors since its founding over thirty years ago.

Proudly offering the highest quality service to our clients for the best value. Global provides a full range of event services including account management, advanced warehousing, custom signage, electrical distribution, event setup, floor plan production, material handling, exhibitor services and more.

Our events consist of regional, national, and international trade shows, sporting events and conferences.

Every event is different, which means every day brings new and exciting tasks and challenges.