Senior Conference Coordinator, Food & Conference Services - Lakehead University - Thunder Bay Campus
Province: Thunder Bay, Ontario
Position: Senior Conference Coordinator, Food & Conference Services
Deadline: October 12, 2021
Posted: October 4, 2021
Job Description / Duties
Reporting to the Manager of Food & Conference Services, the Conference Coordinator is responsible for providing conference (in person, virtual and hybrid), special event, and group consulting as well as planning and coordinating services to all user groups. Specific duties include compiling event details, negotiating contracts, confirming internal and external events with clients, submitting set-up, catering, parking and technical services requests, and virtual event services (webinar & meeting moderation, virtual conference set up and troubleshooting). The successful candidate will be responsible for ensuring client insurance and risk management policies are received, building policies are followed, responding to phone, email and in-person inquiries as well as various related administrative duties. The Summer Operation (May to August) includes transient & group overnight accommodations. The Conference Coordinator provides support and guidance to the Front Desk team for hotel operations, and promotes, plans and executes group accommodations. The Conference Coordinator must plan and engage with all stakeholders in respect to campus food services and catering needs. Additionally, this individual is responsible for the planning and scheduling of meetings, organizing files, conducting research, preparing final invoice reports, and assisting with accounting associated with all events including recording expenditures and remittances.
Qualifications / Required Skills
The incumbent will have post-secondary education with relevant work experience in sales, hospitality, catering/food services and event management, a high degree of computer proficiency including experience with virtual event planning. Excellent communication, interpersonal, and customer service skills, including tact and courtesy along with exceptional attention to detail. The ability to make sound decisions, adapt to changes and situations, and multi-task a variety of high priority duties under pressure of deadlines and frequent interruptions are essential. Strong organizational, time management, problem-solving skills, and the ability to work as part of a team as well as independently with minimal direction and supervision in a fast-paced, dynamic environment is crucial. As a condition of employment, the individual will be required to work flexible, irregular hours during peak times (typically during the summer months and conference events), be on-call during events and possess a valid driver's license.
We appreciate your interest; however, only those selected for an interview will be notified.
Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, racialized persons, Indigenous people, persons with disabilities and other equity-seeking groups. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. This is in accordance with Canadian immigration requirements.
Lakehead University is committed to supporting an accessible environment. Applicants requiring accommodation during the interview process should contact the Office of Human Resources at (807) 343.8334 or email@example.com to make appropriate arrangements.
Salary: Based on Experience
Interested applicants are invited to submit a single PDF document, quoting competition # SCHII-21-44, that includes cover letter, resume, along with the contact information of three references by 4:30 p.m. on October 12, 2021 to:
Office of Human Resources
About Our Team
With over 8 decades of combined experience in the events and hospitality industry, our team is here to ensure your needs are not only taken care of, but your expectations surpassed. With facilities spread across two campuses and local connections within each community, we're well equipped to handle your dream event. From weddings to corporate retreats, formal dinners to on-site meal delivery, we guarantee a unique hospitality experience you won't forget.
Mission, Vision, and Values
Our purpose is our clients. Our industry adaptable professionals strive to create a barrier-free environment of knowledge, support, and community. We are committed to ensuring everybody is left with a positive and lasting impression of their experience and our institution.
To be strong advocates who drive innovation and build connections within our institution and the hospitality industry in the pursuit of exceptional experiences.
We are committed to:
- Providing our clients with a convenient and streamlined customer service experience throughout the event process
- Providing our support by expanding our knowledge centre for the continued betterment of the University Experience
- Developing a relationship with our clients to create a sense of belonging to the Lakehead Community
- Archiving historical data and best practices from events
- Remaining at the cutting edge of the event and dining industry and at the forefront of ever-evolving trends.
- Empowering our employees to develop the skills and knowledge they need for their future goals and aspirations
- Making environmentally and economically sustainable choices
- Supporting and enhancing the University’s mission, vision and strategic plan